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UMD DRIVE - The plastic door on the back of the PSP can break
off or the internal metal door can become bent out of shape and
not close properly. The UMD's themselves may also try to pop
back out. The internal laser and disc motor can break or wear
out causing disc read error or no response to a UMD being
inserted. Check that your UMD's are in good shape also, the
clear plastic should not be loose and should sit perfectly flush to
the outer white plastic ring.
off or the internal metal door can become bent out of shape and
not close properly. The UMD's themselves may also try to pop
back out. The internal laser and disc motor can break or wear
out causing disc read error or no response to a UMD being
inserted. Check that your UMD's are in good shape also, the
clear plastic should not be loose and should sit perfectly flush to
the outer white plastic ring.
R-TRIGGER/MAIN CABLE
Connects the motherboard to
the power switch PCB.
Pressure sensitive R-trigger
pad can become worn and
stop responding or show
"always on". Cable can be
damaged in a fall causing no
power and/or eccentric button
reactions throughout the PSP.
Connects the motherboard to
the power switch PCB.
Pressure sensitive R-trigger
pad can become worn and
stop responding or show
"always on". Cable can be
damaged in a fall causing no
power and/or eccentric button
reactions throughout the PSP.
POWER SWITCH PCB -
The switch itself can break
off causing no power and
a loose feeling in the
external slider switch.
Internal connection can
break causing no power
and the pressure sensitive
action buttons can
become worn and stop
responding. See the
Power Problems page for
more detailed information.
The switch itself can break
off causing no power and
a loose feeling in the
external slider switch.
Internal connection can
break causing no power
and the pressure sensitive
action buttons can
become worn and stop
responding. See the
Power Problems page for
more detailed information.
BUTTON BAR CABLE - Non-functioning buttons can be
caused by damage from a fall, excessive pressure, a
faulty power switch PCB, or an ill-fitting faceplate.
caused by damage from a fall, excessive pressure, a
faulty power switch PCB, or an ill-fitting faceplate.
| __ PSP general repair form___ _ _ _____ |
Pressure sensitive cable can become worn
causing no reaction or show "always on". An
ill-fitting faceplate can also cause the
directional buttons to activate the ANALOG
STICK actions and/or cause eccentric
response from the directional buttons
themselves.
causing no reaction or show "always on". An
ill-fitting faceplate can also cause the
directional buttons to activate the ANALOG
STICK actions and/or cause eccentric
response from the directional buttons
themselves.
ANALOG STICK - Shaft can snap
off, internals can break causing
a grinding feel to the stick, or the game
character will be stuck travelling in one
direction only. An ill-fitting faceplate can
cause eccentric behavior also.
off, internals can break causing
a grinding feel to the stick, or the game
character will be stuck travelling in one
direction only. An ill-fitting faceplate can
cause eccentric behavior also.
LCD SCREEN and backlight.
like it has spiderweb cracks,
blacked out areas on the
screen, or an all black screen.
A broken backlight will show a
black screen but you can still
faintly see the picture if you
hold the PSP up to a light at
just the right angle.
like it has spiderweb cracks,
blacked out areas on the
screen, or an all black screen.
A broken backlight will show a
black screen but you can still
faintly see the picture if you
hold the PSP up to a light at
just the right angle.
Further down on this page there's a picture of a PSP with references to the various components
and what can go wrong. Most are self explanatory and it's usually pretty easy to figure out which
repair you'll need and how much it'll cost in the end. The following is a quick breakdown of the
most common things that can go wrong with a PSP and at the bottom of the page there's shipping
instructions and a form to submit if you decide to have me handle the problem.
and what can go wrong. Most are self explanatory and it's usually pretty easy to figure out which
repair you'll need and how much it'll cost in the end. The following is a quick breakdown of the
most common things that can go wrong with a PSP and at the bottom of the page there's shipping
instructions and a form to submit if you decide to have me handle the problem.
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BUTTON BAR CABLE - Get's worn over time or damaged in a fall.
"HOME" button will often actuate in the middle of a game or the
volume buttons will stop working.
"HOME" button will often actuate in the middle of a game or the
volume buttons will stop working.
PRICING All prices include parts (if any), labor, PSP maintenance check, professional internal cleaning and return shipping
via USPS Priority Mail to anywhere in the USA.
WARRANTY All repairs/replacements are warrantied for 6 months. That means the replaced or repaired part will work
perfectly when you get it back and will continue to do so for 6 months. Please note though that if the LCD screen gets smashed
again or the analog stick gets snapped off I can't offer a warranty on that type of thing.
POLICY Diagnosis is a completely free service. Sometimes there's more damage than meets the eye making it more cost
effective to buy a new console rather than fixing the one you have. I don't charge a dime if you choose not to go ahead with
the repair. This happens from time to time and I completely understand. I don't expect my customers to do anything that I
wouldn't do in the same situation and I'm happy to give my own personal opinion, pros and cons, if it turns out to be a difficult
decision.
WHAT TO EXPECT Every repair we do comes with a very good all round check-up. This means your PSP will be returned to
you in perfect working order and ready for a whole new life of game play regardless of which repair you originally send it in
for. I'll let you know if we come across anything else that isn't working properly or looks like it may not last for much longer.
At that point, armed with all the information, you can decide what you want us to do. We also clean everything up and return
your PSP looking it's best. Dust behind the screen is a common problem and we remove every bit we can.
TURNAROUND Turnaround time varies of course but most repairs are completed within 48 hours of receipt and mail-in-quotes
follow the same timeline. Once I've gone over your PSP properly I'll email to let you know what I found, what the repair
options are and how much it'll cost. At that point you can mail a check/money order or pay instantly online with a credit/debit
card, eCheck or Paypal. If for any reason you change your mind and decide you don't want it fixed after all thats perfectly OK
too as diagnosis is a 100% free service. Once payment comes through I use USPS Priority mail for shipping your PSP back to
you. This service usually takes 2-3 days to most everywhere in the US so your PSP won't be out of your hands for long.
MYSTERY REPAIRS If you don't know what's wrong with your PSP that's fine too. Just use the form below and check the
"Mail-in quote" box to let me know it's coming and I'll email you with my findings and a proper quote when it gets here. This
service is completely free and if for any reason you choose not to have your PSP repaired after all you'd only owe me $8.10
for return postage.
*PROFESSIONAL INTERNAL CLEANING AND MAINTENANCE CHECK Every PSP I work on get's a very thorough going over.
There are several different components and connections that tend to wear out or corrode over time, just by being used. Fouled
contacts for instance can cause your PSP to completely seize up or cause strange button responses. Also, I can tell by looking
at it if the analog assembly is getting ready to give out or if the battery isn't making proper contact due to a tweaked rear
casing. The added service of cleaning and/or replacing the contacts, cleaning all the lint and dirt out of the UMD drive, cleaning
the soda pop out from around the buttons and so forth will save you having to send the PSP off again later on just to deal with
these fiddly little problems. I do appreciate your business but I don't want to do a repair and then you have some new problem
with it a month later when I can easily take care of a lot of things while I have it here. I use only the best Sony original parts
and do everything I can to make sure your PSP keeps on working and looks it's best also. Cleaning all the contacts, minor
component/button replacement, and cleaning the PSP inside and out is a free service along with all standard repairs. If the
analog assembly looks like it's on it's last leg or something else is visibly going awry I'll email to let you know and if you want
to you then have the option to pay a little extra now rather than top dollar later on.
Lastly, if you'd like a quote without sending the PSP in, you can send me an email and I'll give it my best shot to give a firm
quote without seeing the console. Please understand though that there are a lot of folks out there trying to figure out what's
wrong with their PSP and I'd have hundreds of calls a day to answer diagnosing over the phone so please email instead and I'll
get back to you as quickly as possible. To send me an email you can just click this link: LBrown@psprepairservice.com
via USPS Priority Mail to anywhere in the USA.
WARRANTY All repairs/replacements are warrantied for 6 months. That means the replaced or repaired part will work
perfectly when you get it back and will continue to do so for 6 months. Please note though that if the LCD screen gets smashed
again or the analog stick gets snapped off I can't offer a warranty on that type of thing.
POLICY Diagnosis is a completely free service. Sometimes there's more damage than meets the eye making it more cost
effective to buy a new console rather than fixing the one you have. I don't charge a dime if you choose not to go ahead with
the repair. This happens from time to time and I completely understand. I don't expect my customers to do anything that I
wouldn't do in the same situation and I'm happy to give my own personal opinion, pros and cons, if it turns out to be a difficult
decision.
WHAT TO EXPECT Every repair we do comes with a very good all round check-up. This means your PSP will be returned to
you in perfect working order and ready for a whole new life of game play regardless of which repair you originally send it in
for. I'll let you know if we come across anything else that isn't working properly or looks like it may not last for much longer.
At that point, armed with all the information, you can decide what you want us to do. We also clean everything up and return
your PSP looking it's best. Dust behind the screen is a common problem and we remove every bit we can.
TURNAROUND Turnaround time varies of course but most repairs are completed within 48 hours of receipt and mail-in-quotes
follow the same timeline. Once I've gone over your PSP properly I'll email to let you know what I found, what the repair
options are and how much it'll cost. At that point you can mail a check/money order or pay instantly online with a credit/debit
card, eCheck or Paypal. If for any reason you change your mind and decide you don't want it fixed after all thats perfectly OK
too as diagnosis is a 100% free service. Once payment comes through I use USPS Priority mail for shipping your PSP back to
you. This service usually takes 2-3 days to most everywhere in the US so your PSP won't be out of your hands for long.
MYSTERY REPAIRS If you don't know what's wrong with your PSP that's fine too. Just use the form below and check the
"Mail-in quote" box to let me know it's coming and I'll email you with my findings and a proper quote when it gets here. This
service is completely free and if for any reason you choose not to have your PSP repaired after all you'd only owe me $8.10
for return postage.
*PROFESSIONAL INTERNAL CLEANING AND MAINTENANCE CHECK Every PSP I work on get's a very thorough going over.
There are several different components and connections that tend to wear out or corrode over time, just by being used. Fouled
contacts for instance can cause your PSP to completely seize up or cause strange button responses. Also, I can tell by looking
at it if the analog assembly is getting ready to give out or if the battery isn't making proper contact due to a tweaked rear
casing. The added service of cleaning and/or replacing the contacts, cleaning all the lint and dirt out of the UMD drive, cleaning
the soda pop out from around the buttons and so forth will save you having to send the PSP off again later on just to deal with
these fiddly little problems. I do appreciate your business but I don't want to do a repair and then you have some new problem
with it a month later when I can easily take care of a lot of things while I have it here. I use only the best Sony original parts
and do everything I can to make sure your PSP keeps on working and looks it's best also. Cleaning all the contacts, minor
component/button replacement, and cleaning the PSP inside and out is a free service along with all standard repairs. If the
analog assembly looks like it's on it's last leg or something else is visibly going awry I'll email to let you know and if you want
to you then have the option to pay a little extra now rather than top dollar later on.
Lastly, if you'd like a quote without sending the PSP in, you can send me an email and I'll give it my best shot to give a firm
quote without seeing the console. Please understand though that there are a lot of folks out there trying to figure out what's
wrong with their PSP and I'd have hundreds of calls a day to answer diagnosing over the phone so please email instead and I'll
get back to you as quickly as possible. To send me an email you can just click this link: LBrown@psprepairservice.com
There's a submission form below and all you have to do is fill it out and click "Submit". This is simply to let me know that your
console is coming in for repair and what it needs. There is no payment information required at all at this point. I will personally
email to let you know I received your information as soon as I can, nothing is automated.
More detailed shipping instructions are below though it's all very straightforward. Package your console up well for transit
and mail it to this address: PSP Repair Service
2529 SW 25th
Oklahoma City OK 73108
I'll email to let you know as soon as it arrives and again after a day or so to either let you know what I find or the return
shipping details if it's already all paid for and ready to go.
If payment was sent along with the console it goes straight back home to you via USPS Priority Mail. If it hasn't been paid for
yet I'll send you an online invoice payable by debit/credit card/Paypal and your console goes home the day after it's paid. You
can also mail a check or money order at that point but that of course will take a few days extra to get here.
There is no charge for sending it to me, for my time looking it over, or for anything at all if it turns out not to be fixable after
all. I charge only for a complete and successful repair. There is no small print.
console is coming in for repair and what it needs. There is no payment information required at all at this point. I will personally
email to let you know I received your information as soon as I can, nothing is automated.
More detailed shipping instructions are below though it's all very straightforward. Package your console up well for transit
and mail it to this address: PSP Repair Service
2529 SW 25th
Oklahoma City OK 73108
I'll email to let you know as soon as it arrives and again after a day or so to either let you know what I find or the return
shipping details if it's already all paid for and ready to go.
If payment was sent along with the console it goes straight back home to you via USPS Priority Mail. If it hasn't been paid for
yet I'll send you an online invoice payable by debit/credit card/Paypal and your console goes home the day after it's paid. You
can also mail a check or money order at that point but that of course will take a few days extra to get here.
There is no charge for sending it to me, for my time looking it over, or for anything at all if it turns out not to be fixable after
all. I charge only for a complete and successful repair. There is no small print.
| THE REPAIR PROCESS (In a nutshell :-) |
| Shipping Instructions (1) Fill out the form to the left and click submit. box will do and allow room for at least two inches of padding all around the console. Bubble wrap is a great packaging material but wadded up plastic bags or newspaper works fine too. Just make sure the PSP isn't going to bang around inside the box or get crushed during transit. Whatever you do don't just show up at the post office, PSP in hand, and hope to use their packaging materials as they're by far the most expensive vendor of such things. charger, memory card, or anything extra at all unless you want me to test them out too. If you have a UMD loading problem though please send along any one game/movie/demo that's not loading so I can be sure to reproduce the problem when it gets here. somewhere on or in the box and mail it to: PSP Repair Service 2529 SW 25th Oklahoma City OK 73108 office, Fedex, UPS or whoever you prefer and I'll personally email you as soon as it arrives so you'll know that it got here safely. If you're mailing a check along with the PSP please make it out to "PSP Repair Service" or "Lynn Brown". buy postal insurance for the trip here there's no need to pay extra for delivery confirmation. It's just duplicating info already covered by the insurance but they usually won't tell you that at the counter. included in quoted prices. If you would like me to insure the PSP for the return trip I can do so at cost. Please include an extra $2.75 for $200 worth of postal insurance and put a note in with the PSP requesting insurance. email saying so and a bit later I'll email again with what I found, what repair options there are, and how much it'll cost to fix if you're needing a quote. If the repair hasn't already been paid for I'll also send an invoice, payable online, for the total repair charge. You can pay the online invoice by credit/debit card, eCheck or Paypal, or you can ignore it and mail a check, whichever you prefer. Diagnosis is 100% free so if it turns out to cost more than you expected or if you just change your mind there's no charge whatsoever for my time checking the PSP over and giving you a quote. If you just want it back as-is please mail a check for $8.10 to cover return postage via USPS Priority Mail. If for any reason though it turns out that I just flat can't fix it I'll pay for the return postage and none of it will cost you a cent. |
REPAIR SHOP CLOSING PLEASE NOTE THAT DUE TO ILLNESS THE REPAIR SHOP WILL BE CLOSED FOR APPROXIMATELY EIGHT WEEKS STARTING 1/11/10. ALL CONSOLES ALREADY IN OUR POSSESSION OR POSTMARKED ON OR BEFORE 2/10/10 WILL BE TAKEN CARE OF AND RETURNED HOME BEFORE THE SHOP CLOSES BUT NO ADDITIONAL REPAIRS WILL BE COMPLETED UNTIL WE RE-OPEN. PARTS AND KIT ORDERS HOWEVER WILL BE PROCESSED AS USUAL WITH NO DELAYS. WE DO APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE AND PLEASE NOTE THAT WE WILL STILL BE ACCEPTING CONSOLES THROUGHOUT IF YOU WANT TO GO AHEAD AND MAIL IT IN EARLY. UPON RE-OPENING REPAIRS WILL BE HANDLED ON A FIRST-COME/FIRST-SERVED BASIS AND WE SINCERELY APPRECIATE YOUR PATIENCE IN THE MEANTIME. LYNN BROWN |
| REPAIR SHOP CLOSED 1/11/10 - SEE NOTE BELOW FOR FURTHER DETAIL. THANKS, LYNN BROWN |