 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
(1) WHAT HAPPENS AFTER I MAIL IT IN ?
UPS, Fedex, DHL, and the post office all come by pretty much every day. When your package
arrives we open it, note the name and return address, look up any previous emails such as the
submission form and email to let you know it arrived. Everything's handled on a first come-first
served basis and it usually takes between 2-3 days for me to get to each console though
Christmas gets much busier of course. What happens from there depends on what you're
needing:-
UPS, Fedex, DHL, and the post office all come by pretty much every day. When your package
arrives we open it, note the name and return address, look up any previous emails such as the
submission form and email to let you know it arrived. Everything's handled on a first come-first
served basis and it usually takes between 2-3 days for me to get to each console though
Christmas gets much busier of course. What happens from there depends on what you're
needing:-
MAIL-IN QUOTES I check the whole console over to locate ANY problems, not just the obvious
or what you originally asked for. I'll email to let you know what I found, how much it'll be to fix
it, and if applicable how much we'll pay for the broken console if you'd rather just sell it and go
buy a new one. You then email back to let me know whether you want to go ahead with the
repair or not.
or what you originally asked for. I'll email to let you know what I found, how much it'll be to fix
it, and if applicable how much we'll pay for the broken console if you'd rather just sell it and go
buy a new one. You then email back to let me know whether you want to go ahead with the
repair or not.
(A) Go ahead and fix it - I perform the repair and all the cleaning and maintenance that
goes with it. Once I'm satisfied it's in proper working order I'll send you an online invoice
for the agreed total. You can pay the invoice or mail payment and your console goes home
when the payment comes through.
(B) Sell it - I'll send you a check or Paypal it to you depending on your preference. The
amount varies of course depending on the model and how bad of shape it's in, usually
between $20 and $60, but at the absolute worst it'll always be enough to at least cover
the cost of postage.
(C) Send it back - Mail a check/money order/cash for the return postage of $8.95
and your console goes home the day after it's paid.
goes with it. Once I'm satisfied it's in proper working order I'll send you an online invoice
for the agreed total. You can pay the invoice or mail payment and your console goes home
when the payment comes through.
(B) Sell it - I'll send you a check or Paypal it to you depending on your preference. The
amount varies of course depending on the model and how bad of shape it's in, usually
between $20 and $60, but at the absolute worst it'll always be enough to at least cover
the cost of postage.
(C) Send it back - Mail a check/money order/cash for the return postage of $8.95
and your console goes home the day after it's paid.
STANDARD REPAIR REQUESTS I check the whole console over to locate any problems and
perform the requested repair, cleaning and maintenance. If I find any surprises I'll stop there
and let you know before going any further - just like a normal mail-in quote. If the actual
problem matches what you've already requested though I'll go ahead and complete the repair
while I'm in there. At that point I'll email you with the results and send an online invoice for the
advertised amount unless it's already been paid for. You can either pay the invoice or ignore it
and mail payment instead, whichever you prefer. The only difference is the extra few days
waiting for the check/cash/money order to arrive in the mail, it's fine with me either way.
perform the requested repair, cleaning and maintenance. If I find any surprises I'll stop there
and let you know before going any further - just like a normal mail-in quote. If the actual
problem matches what you've already requested though I'll go ahead and complete the repair
while I'm in there. At that point I'll email you with the results and send an online invoice for the
advertised amount unless it's already been paid for. You can either pay the invoice or ignore it
and mail payment instead, whichever you prefer. The only difference is the extra few days
waiting for the check/cash/money order to arrive in the mail, it's fine with me either way.
(2) WHAT IF I ASK FOR THE WRONG REPAIR ?
I check everything anyway so it doesn't really make any difference which specific repair you originally ask for. Your request
tells me what to look for first and also an idea of how much you're expecting the repair to cost. If the actual repair cost is going
to be about the same as what you're expecting I'll just go ahead and fix it while I'm in there but if there's a big difference I'll let
you know up front so you can decide what you want to do from there. I can always 'un-fix' them too so if I jump the gun it's still
no big deal and no cost to you.
(3) DO YOU BUY BROKEN CONSOLES ?
Yes. What they're worth though varies greatly of course depending on the model and just how bad of shape they're in. PSP's
are usually between $20 and $60 depending on the model and problem but at the absolute worst it'll always be enough to cover
the cost of postage.
(4) WHAT FORMS OF PAYMENT DO YOU ACCEPT ?
Paypal handles all of my online payments but you don't have to have a Paypal account to go through them, it's exactly the same
as ordering off any standard website that accepts credit/debit cards. They handle the online transactions for me so I don't ever
get any of your financial information. They offer a top notch online security system which I could never provide myself. They
take Mastercard, Visa, Discover, American Express, and eCheck's direct from your bank account if that's what you want to use.
You can also mail a check, money order, or cash either along with the console or separately. Going through Paypal is much
safer in my opinion than my taking your credit card information directly. We've all had someone abuse the standard credit card
system and charge us for an extra month of magazine subscriptions or something but a merchant Paypal transaction like this
doesn't work that way. When you click a "buy now" button on Ebay or buy something off of my website they take that exact
amount of money out of your account immediately and that's it. There's no option for anyone to change the amount or come
back later with any surprise charges so it's a win-win situation all round.
(5) HOW DO I MAKE A WARRANTY CLAIM ?
If something goes wrong with whatever it is we fix all you have to do is email to let me know and mail the console back to me
so I can make it right. Warranty repairs are handled as a priority so you'll have it back in hand asap.
(6) WHAT IF I CHANGE MY MIND OR CAN'T PAY FOR THE REPAIR ?
If you decide against having your console repaired after all you can either pay the return postage cost of $8.95 or ask what I
can give you for it as-is. Consoles are considered abandoned property after 60 days.
(7) PHONE AND EMAIL QUESTIONS AND ESTIMATES
Apparently there's not a lot of PSP repair services around that that actually try to help people figure out what's wrong with
their consoles up front and gives an honest answer as to what all the repair options are, if it's worth fixing at all.
I tell my customers what I'd want to hear if I were in their shoes, not just what's going to put the most money in my pocket.
That said, my phone rings 100+ times a day and there's just no possible way I can answer everyone's questions and still get
any actual work done here. Email on the other hand is quick and manageable and I do answer every email I get as soon as I
can. If you have questions please send me an email rather than calling. I'll need your PSP model number (1001, 2001 or
3001), as they're all different on the inside and a your best description of the problem. Sometimes I can tell immediately what
it'll need and sometimes not as there are a lot of variables. I'm happy to give it a shot though and I completely understand most
folks would like to at least have a good idea of what they're looking at before mailing it in.
I check everything anyway so it doesn't really make any difference which specific repair you originally ask for. Your request
tells me what to look for first and also an idea of how much you're expecting the repair to cost. If the actual repair cost is going
to be about the same as what you're expecting I'll just go ahead and fix it while I'm in there but if there's a big difference I'll let
you know up front so you can decide what you want to do from there. I can always 'un-fix' them too so if I jump the gun it's still
no big deal and no cost to you.
(3) DO YOU BUY BROKEN CONSOLES ?
Yes. What they're worth though varies greatly of course depending on the model and just how bad of shape they're in. PSP's
are usually between $20 and $60 depending on the model and problem but at the absolute worst it'll always be enough to cover
the cost of postage.
(4) WHAT FORMS OF PAYMENT DO YOU ACCEPT ?
Paypal handles all of my online payments but you don't have to have a Paypal account to go through them, it's exactly the same
as ordering off any standard website that accepts credit/debit cards. They handle the online transactions for me so I don't ever
get any of your financial information. They offer a top notch online security system which I could never provide myself. They
take Mastercard, Visa, Discover, American Express, and eCheck's direct from your bank account if that's what you want to use.
You can also mail a check, money order, or cash either along with the console or separately. Going through Paypal is much
safer in my opinion than my taking your credit card information directly. We've all had someone abuse the standard credit card
system and charge us for an extra month of magazine subscriptions or something but a merchant Paypal transaction like this
doesn't work that way. When you click a "buy now" button on Ebay or buy something off of my website they take that exact
amount of money out of your account immediately and that's it. There's no option for anyone to change the amount or come
back later with any surprise charges so it's a win-win situation all round.
(5) HOW DO I MAKE A WARRANTY CLAIM ?
If something goes wrong with whatever it is we fix all you have to do is email to let me know and mail the console back to me
so I can make it right. Warranty repairs are handled as a priority so you'll have it back in hand asap.
(6) WHAT IF I CHANGE MY MIND OR CAN'T PAY FOR THE REPAIR ?
If you decide against having your console repaired after all you can either pay the return postage cost of $8.95 or ask what I
can give you for it as-is. Consoles are considered abandoned property after 60 days.
(7) PHONE AND EMAIL QUESTIONS AND ESTIMATES
Apparently there's not a lot of PSP repair services around that that actually try to help people figure out what's wrong with
their consoles up front and gives an honest answer as to what all the repair options are, if it's worth fixing at all.
I tell my customers what I'd want to hear if I were in their shoes, not just what's going to put the most money in my pocket.
That said, my phone rings 100+ times a day and there's just no possible way I can answer everyone's questions and still get
any actual work done here. Email on the other hand is quick and manageable and I do answer every email I get as soon as I
can. If you have questions please send me an email rather than calling. I'll need your PSP model number (1001, 2001 or
3001), as they're all different on the inside and a your best description of the problem. Sometimes I can tell immediately what
it'll need and sometimes not as there are a lot of variables. I'm happy to give it a shot though and I completely understand most
folks would like to at least have a good idea of what they're looking at before mailing it in.
(8) MILITARY AND INTERNATIONAL SHIPPING
Standard military APO type addresses are fine, no extra charge for the customs paperwork or anything. International repairs
and shipping is also no problem but the consoles have to be sent back via USPS International/Global Priority Mail which is
calculate postage to and from my zip code 73108.
(9) HOW DO I KNOW THIS IS A LEGITIMATE BUSINESS?
Unfortunately there's no way to be 100% sure on any transaction, Internet or otherwise, but it is always but it is always wise
to do a bit of research before sending anyone money or anything else for that matter. The first and best clue about any
Internet based company is it's Google and Yahoo natural page rank. These are the two biggest search engines on the Internet
and when you type something into a search engine like Google, say "psp repair" in this instance, you'll get a search page full
of various companies offering their services. Usually at the very top of the page and/or down the right hand edge you'll see
the sponsored ads, called pay-per-click ads, which are very much like super cheap TV commercials. Anyone can pay Google or
Yahoo 25 cents or so to put their company name and advertisement there, it doesn't matter if it's a real business or not as the
search engine providers don't do any sort of background check on their paid-advertising customers. The natural search engine
results are the listings in the middle and they're the important ones. It takes a long time, usually years, and a lot of Internet
traffic to make it to the first page, much less the number one spot, on either Google or Yahoo. If a company has been
scamming it's customers over these same years you'll also pull up many of the various complaints which tells you everything
you need to know before deciding to do business with them or not. There's no way to fake a natural page rank unlike the
paid-for sponsored search results.
I was also lucky enough to be interviewed by our official state newspaper, The Oklahoman, in 2009 when they were doing an
article on the recession and it's effect on repair companies like mine. A link to the actual article and copies of it are on the
references page if you'd like to have a look. This has helped immensely in my being able to prove for sure that I am a
long-term professionally operated and respected service.
(10) HOW DO I KNOW MY PSP WILL EVEN GET THERE?
Personally I always get either delivery confirmation or postal insurance on anything of importance sent through the mail as
either one gives me the desired documentary evidence of delivery. I've had literally thousands of PSP's come in and go out
over the years though and only two have actually been lost, both by UPS and both covered by their insurance fortunately. I
use the post office for all my outgoing shipments and though there have been a couple of items that took a few weeks to
arrive for some reason they haven't actually lost a single package in the whole 10 years I've been doing this.
(11) COMMERCIAL CUSTOMERS
I do lots of repairs for various pawn shops, small video game stores, and the like. They offer a repair service to their
customers and usually tack on a few dollars for themselves which I allow for in my "bulk" pricing. If you're interested in doing
the same please just email with your situation, expected turnover and what you're looking for and I'll be happy to help.
(12) WHAT HAPPENS IF I BUY A PSP REPAIR KIT AND IT DOESN'T SOLVE THE PROBLEM?
The PSP repair kits I offer are my own creation after performing the same identical repairs over and over. They come with
exceptionally detailed step-by-step instructions with pictures and proper full-size repair tools, exactly the same tools I use
myself every day - not miniaturized plastic versions. The instructions are written for people that have no idea how to fix
anything electrical at all - I assume they've never done anything like this before so I go step by step accordingly - explaining
what to do, and what not to do, along the way. When first written I have them tested by different people I know that have no
clue about anything PSP wise so I know by their results that any average person can successfully handle this particular repair
armed only with what I have in the kit and nothing else. To date this has worked exceedingly well - I have over a thousand
PSP kit customers and less than 1% come across a problem with the repair. That said, every kit customer has the option to
give up anywhere along the line, box the PSP up as-is, in a hundred pieces if need be - and I'll take care of it from there. The
main thing is to package it up in such a way that nothing gets lost or damaged on the way, ziplock bags for instance, and use a
sturdy box with lots of padding. Mail it to the address below and include a note with your contact info so I know who it
belongs to and that's it. I'll email to let you know when it gets here and usually I can have it fixed up good as new within a
couple days. The price originally paid for the kit will be deducted from the final repair price or if the PSP's not really a good
candidate for repair I can just refund your money and most instances tack on a bit extra for the leftover good parts. Each
case is different but no matter what happens I can guarantee it won't be a total loss.
(13) HOW DO I LEAVE FEEDBACK?
A lot of people want to leave feedback for future prospective customers to see and I appreciate every one of them. I checked
into the few large companies that offer that sort of service and found in the small print that they keep your email and contact
information to sell to other companies as often as they wish. I refuse to participate in this and most definitely wouldn't want
my happy customers getting spammed to death because of something to do with my service. What I do in the meantime
though is just accept normal emails from any customers that are kind enough to write in and post them on the website myself.
This is basically the same policy as I have for the financial information which I leave to Paypal's excellent security system. I
don't put to risk any of my customer's information and the only way for me to be certain of this is to handle it myself.
(14) WHAT ABOUT MULTIPLE REPAIRS/PROBLEMS AND "EXTRAS"
There's no set percentage or anything but there is a major discount for multiple repairs, either to the one console or if you
mail in more than one console at a time. For instance, a new LCD screen in a PSP-1001 model is $69 and if the same PSP also
needs a new UMD drive which is a $59 repair, it would be $89 total rather than $128 ($69 + $59). There's no charge at all
for an extra button or two, trigger, or screws, if yours are broken or missing. Larger extras like a battery cover or battery
would be the same price as advertised on the parts page or sometimes a bit cheaper depending on the situation.
Mailing in more than one console at a time also earns a discount. It still takes time to properly clean and repair the second
console though so one PSP-1001 LCD screen replacement and a separate PSP-1001 UMD drive replacement would be about
$99 to give you an idea.
Quite often a person will have two broken consoles and I have no problem making one good console out of the two. It's all
going to depend on the different problems price-wise but if you need the LCD screen replaced in one PSP and have another
broken PSP with a good screen it would be the standard $49 'labor only' rate. If the second console is a different model and
therefore not interchangeable parts-wise I can still use it for a trade-in against the original repair. Basically, no matter what
the situation is I'm open to suggestions and I can almost always come up with a mutually agreeable service and price. One
thing I won't do though is a half-baked repair job just to save a few dollars. I take pride in my work and though I do
occasionally make a mistake or miss something I just will not knowingly have a crummy repair job with my name on it.
Most importantly - Under no circumstances will I suggest anyone pay the price of a brand new PSP for a repair. I act as I
would want someone else to act if I were the customer. People come to me with their PSP questions because it's something
they don't know much about - same as I don't know much about used cars - and I respect that. They need honest advice on
their best course of action and I happen to be the person in a position to help in this particular instance. No matter what the
situation is I won't suggest anyone do anything that I wouldn't do myself if I were in their shoes.
Standard military APO type addresses are fine, no extra charge for the customs paperwork or anything. International repairs
and shipping is also no problem but the consoles have to be sent back via USPS International/Global Priority Mail which is
calculate postage to and from my zip code 73108.
(9) HOW DO I KNOW THIS IS A LEGITIMATE BUSINESS?
Unfortunately there's no way to be 100% sure on any transaction, Internet or otherwise, but it is always but it is always wise
to do a bit of research before sending anyone money or anything else for that matter. The first and best clue about any
Internet based company is it's Google and Yahoo natural page rank. These are the two biggest search engines on the Internet
and when you type something into a search engine like Google, say "psp repair" in this instance, you'll get a search page full
of various companies offering their services. Usually at the very top of the page and/or down the right hand edge you'll see
the sponsored ads, called pay-per-click ads, which are very much like super cheap TV commercials. Anyone can pay Google or
Yahoo 25 cents or so to put their company name and advertisement there, it doesn't matter if it's a real business or not as the
search engine providers don't do any sort of background check on their paid-advertising customers. The natural search engine
results are the listings in the middle and they're the important ones. It takes a long time, usually years, and a lot of Internet
traffic to make it to the first page, much less the number one spot, on either Google or Yahoo. If a company has been
scamming it's customers over these same years you'll also pull up many of the various complaints which tells you everything
you need to know before deciding to do business with them or not. There's no way to fake a natural page rank unlike the
paid-for sponsored search results.
I was also lucky enough to be interviewed by our official state newspaper, The Oklahoman, in 2009 when they were doing an
article on the recession and it's effect on repair companies like mine. A link to the actual article and copies of it are on the
references page if you'd like to have a look. This has helped immensely in my being able to prove for sure that I am a
long-term professionally operated and respected service.
(10) HOW DO I KNOW MY PSP WILL EVEN GET THERE?
Personally I always get either delivery confirmation or postal insurance on anything of importance sent through the mail as
either one gives me the desired documentary evidence of delivery. I've had literally thousands of PSP's come in and go out
over the years though and only two have actually been lost, both by UPS and both covered by their insurance fortunately. I
use the post office for all my outgoing shipments and though there have been a couple of items that took a few weeks to
arrive for some reason they haven't actually lost a single package in the whole 10 years I've been doing this.
(11) COMMERCIAL CUSTOMERS
I do lots of repairs for various pawn shops, small video game stores, and the like. They offer a repair service to their
customers and usually tack on a few dollars for themselves which I allow for in my "bulk" pricing. If you're interested in doing
the same please just email with your situation, expected turnover and what you're looking for and I'll be happy to help.
(12) WHAT HAPPENS IF I BUY A PSP REPAIR KIT AND IT DOESN'T SOLVE THE PROBLEM?
The PSP repair kits I offer are my own creation after performing the same identical repairs over and over. They come with
exceptionally detailed step-by-step instructions with pictures and proper full-size repair tools, exactly the same tools I use
myself every day - not miniaturized plastic versions. The instructions are written for people that have no idea how to fix
anything electrical at all - I assume they've never done anything like this before so I go step by step accordingly - explaining
what to do, and what not to do, along the way. When first written I have them tested by different people I know that have no
clue about anything PSP wise so I know by their results that any average person can successfully handle this particular repair
armed only with what I have in the kit and nothing else. To date this has worked exceedingly well - I have over a thousand
PSP kit customers and less than 1% come across a problem with the repair. That said, every kit customer has the option to
give up anywhere along the line, box the PSP up as-is, in a hundred pieces if need be - and I'll take care of it from there. The
main thing is to package it up in such a way that nothing gets lost or damaged on the way, ziplock bags for instance, and use a
sturdy box with lots of padding. Mail it to the address below and include a note with your contact info so I know who it
belongs to and that's it. I'll email to let you know when it gets here and usually I can have it fixed up good as new within a
couple days. The price originally paid for the kit will be deducted from the final repair price or if the PSP's not really a good
candidate for repair I can just refund your money and most instances tack on a bit extra for the leftover good parts. Each
case is different but no matter what happens I can guarantee it won't be a total loss.
(13) HOW DO I LEAVE FEEDBACK?
A lot of people want to leave feedback for future prospective customers to see and I appreciate every one of them. I checked
into the few large companies that offer that sort of service and found in the small print that they keep your email and contact
information to sell to other companies as often as they wish. I refuse to participate in this and most definitely wouldn't want
my happy customers getting spammed to death because of something to do with my service. What I do in the meantime
though is just accept normal emails from any customers that are kind enough to write in and post them on the website myself.
This is basically the same policy as I have for the financial information which I leave to Paypal's excellent security system. I
don't put to risk any of my customer's information and the only way for me to be certain of this is to handle it myself.
(14) WHAT ABOUT MULTIPLE REPAIRS/PROBLEMS AND "EXTRAS"
There's no set percentage or anything but there is a major discount for multiple repairs, either to the one console or if you
mail in more than one console at a time. For instance, a new LCD screen in a PSP-1001 model is $69 and if the same PSP also
needs a new UMD drive which is a $59 repair, it would be $89 total rather than $128 ($69 + $59). There's no charge at all
for an extra button or two, trigger, or screws, if yours are broken or missing. Larger extras like a battery cover or battery
would be the same price as advertised on the parts page or sometimes a bit cheaper depending on the situation.
Mailing in more than one console at a time also earns a discount. It still takes time to properly clean and repair the second
console though so one PSP-1001 LCD screen replacement and a separate PSP-1001 UMD drive replacement would be about
$99 to give you an idea.
Quite often a person will have two broken consoles and I have no problem making one good console out of the two. It's all
going to depend on the different problems price-wise but if you need the LCD screen replaced in one PSP and have another
broken PSP with a good screen it would be the standard $49 'labor only' rate. If the second console is a different model and
therefore not interchangeable parts-wise I can still use it for a trade-in against the original repair. Basically, no matter what
the situation is I'm open to suggestions and I can almost always come up with a mutually agreeable service and price. One
thing I won't do though is a half-baked repair job just to save a few dollars. I take pride in my work and though I do
occasionally make a mistake or miss something I just will not knowingly have a crummy repair job with my name on it.
Most importantly - Under no circumstances will I suggest anyone pay the price of a brand new PSP for a repair. I act as I
would want someone else to act if I were the customer. People come to me with their PSP questions because it's something
they don't know much about - same as I don't know much about used cars - and I respect that. They need honest advice on
their best course of action and I happen to be the person in a position to help in this particular instance. No matter what the
situation is I won't suggest anyone do anything that I wouldn't do myself if I were in their shoes.