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(1) WHAT HAPPENS AFTER I MAIL IT IN ?
UPS, Fedex, DHL, and the post office all come by pretty much every day. When your package
arrives we open it, take down all the details such as the return shipping address, who it belongs
to, and any extra information you may provide if there's a note with it. I check back and look for
any previous emails including the repair submission form and email to let you know it arrived.
Everything's handled on a first come-first served basis and it usually takes between 5-7 days for
me to get to each console. What happens from there depends on what you're needing:-
UPS, Fedex, DHL, and the post office all come by pretty much every day. When your package
arrives we open it, take down all the details such as the return shipping address, who it belongs
to, and any extra information you may provide if there's a note with it. I check back and look for
any previous emails including the repair submission form and email to let you know it arrived.
Everything's handled on a first come-first served basis and it usually takes between 5-7 days for
me to get to each console. What happens from there depends on what you're needing:-
MAIL-IN QUOTES I check the whole console over to locate ANY problems, not just the obvious
or what you originally asked for. I'll email to let you know what I found, how much it'll be to fix
it, and if applicable how much we'll pay for the broken console if you'd rather just sell it and go
buy a new one. You then email back to let me know whether you want to go ahead with the
repair, sell it, or just have me mail it back to you as-is.
or what you originally asked for. I'll email to let you know what I found, how much it'll be to fix
it, and if applicable how much we'll pay for the broken console if you'd rather just sell it and go
buy a new one. You then email back to let me know whether you want to go ahead with the
repair, sell it, or just have me mail it back to you as-is.
(A) Go ahead and fix it - I perform the repair and all the cleaning and
maintenance that goes with it. Once I'm satisfied it's in perfect working
order I'll send you an online invoice for the agreed total. You can pay the
invoice or ignore it and mail payment instead, whichever you prefer.
(B) Sell it - I'll send you a check or Paypal it to you depending on your preference.
The amount varies of course depending on the model and how bad of shape
it's in, usually between $20 and $60, but at the absolute worst it'll always be
enough to at least cover the cost of postage.
(C) Send it back - Mail a check/money order/cash for the return postage of $8.10
and your console goes home the day after it's paid.
maintenance that goes with it. Once I'm satisfied it's in perfect working
order I'll send you an online invoice for the agreed total. You can pay the
invoice or ignore it and mail payment instead, whichever you prefer.
(B) Sell it - I'll send you a check or Paypal it to you depending on your preference.
The amount varies of course depending on the model and how bad of shape
it's in, usually between $20 and $60, but at the absolute worst it'll always be
enough to at least cover the cost of postage.
(C) Send it back - Mail a check/money order/cash for the return postage of $8.10
and your console goes home the day after it's paid.
STANDARD REPAIR REQUESTS I check the whole console over to locate ANY problems and
perform the requested repair, cleaning and maintenance. If I find any major surprises I'll stop
there and let you know before going any further just like a mail-in quote but otherwise your
console is completely done and ready to go home. I'll email to let you know that all went well
and send an online invoice for the advertised amount. You can either pay the invoice or ignore it
and mail payment instead. The only difference is the extra few days waiting for the check or
money order to arrive in the mail.
perform the requested repair, cleaning and maintenance. If I find any major surprises I'll stop
there and let you know before going any further just like a mail-in quote but otherwise your
console is completely done and ready to go home. I'll email to let you know that all went well
and send an online invoice for the advertised amount. You can either pay the invoice or ignore it
and mail payment instead. The only difference is the extra few days waiting for the check or
money order to arrive in the mail.
(2) WHAT IF I ASK FOR THE WRONG REPAIR ?
I check everything anyway so it doesn't really make any difference which specific repair you originally ask for. If the actual
repair cost is going to be the same as what you're expecting I'll just go ahead and finish the repair but if there's a big
difference I'll let you know up front so you can decide what you want to do from there.
(3) DO YOU BUY BROKEN CONSOLES ?
Yes. What they're worth though varies greatly of course depending on the model and just how bad of shape they're in.
PSP's are usually between $20 and $60 depending on the model and problem but at the absolute worst it'll always be
enough to cover the cost of postage.
(4) WHAT FORMS OF PAYMENT DO YOU ACCEPT ?
Paypal handles all of my online payments but you don't have to have a Paypal account to go through them, it's exactly the
same as ordering off any standard website that accepts credit/debit cards. They handle the online transactions for me so I
don't ever get any of your financial information and therefore don't have to worry about website security issues. They offer
a top notch online security system which I could never provide myself. They take Mastercard, Visa, Discover, American
Express, and eCheck's direct from your bank account if that's what you want to use. You can also mail a check, money
order, or cash either along with the console or separately. Going through Paypal is much safer in my opinion than my taking
your credit card information directly. We've all had someone abuse the standard credit card system and charge us for an
extra month of magazine subscriptions or something. Once you've given your number to a company they charge your card at
some later point for whatever it is you bought and hopefully once they provide the item they charge the agreed amount to
your card and that's it. The problem is that under that system they have the freedom to charge a higher amount or charge
you again later for something else. Paypal doesn't work that way. When you click a "buy now" button on Ebay or buy
something off of my website they take that exact amount of money out of your account immediately and that's it. There's no
option for anyone to change the amount or come back later with any surprise charges so it's a win-win situation all round.
(5) HOW DO I MAKE A WARRANTY CLAIM ?
If something goes wrong with whatever it is we fix all you have to do is email to let me know and mail the console back to
me so I can make it right. Warranty repairs are handled as a priority so you'll have it back in hand asap.
(6) WHAT IF I CHANGE MY MIND OR CAN'T PAY FOR THE REPAIR ?
If you decide against having your console repaired after all, for any reason, you can either pay the return postage cost of
$8.10 or ask what I can give you for it as-is. Consoles are considered abandoned after 30 days.
(7) PHONE AND EMAIL QUESTIONS AND ESTIMATES
Apparently I'm the only PSP repair shop in the country that actually tries to help people figure out what's wrong with their
consoles up front and gives an honest answer as to what all the repair options are, if it's worth fixing at all. I tell my
customers what I'd want to hear if I were in their shoes, not just what's going to put the most money in my pocket. That
said, my phone rings 100+ times a day and there's just no possible way I can answer everyone's questions and still get any
actual work done here. Email on the other hand is quick and manageable and I do answer every email I get as soon as I can.
If you have questions please send me an email rather than calling. I'll need your PSP model number as they're all different
on the inside and a brief outline of whatever's wrong with it. Sometimes I can tell immediately what it'll need and
sometimes not as there are a lot of variables. I'm happy to give it a shot though and I completely understand most folks
would like to at least have a good idea of what they're looking at before mailing it in.
I check everything anyway so it doesn't really make any difference which specific repair you originally ask for. If the actual
repair cost is going to be the same as what you're expecting I'll just go ahead and finish the repair but if there's a big
difference I'll let you know up front so you can decide what you want to do from there.
(3) DO YOU BUY BROKEN CONSOLES ?
Yes. What they're worth though varies greatly of course depending on the model and just how bad of shape they're in.
PSP's are usually between $20 and $60 depending on the model and problem but at the absolute worst it'll always be
enough to cover the cost of postage.
(4) WHAT FORMS OF PAYMENT DO YOU ACCEPT ?
Paypal handles all of my online payments but you don't have to have a Paypal account to go through them, it's exactly the
same as ordering off any standard website that accepts credit/debit cards. They handle the online transactions for me so I
don't ever get any of your financial information and therefore don't have to worry about website security issues. They offer
a top notch online security system which I could never provide myself. They take Mastercard, Visa, Discover, American
Express, and eCheck's direct from your bank account if that's what you want to use. You can also mail a check, money
order, or cash either along with the console or separately. Going through Paypal is much safer in my opinion than my taking
your credit card information directly. We've all had someone abuse the standard credit card system and charge us for an
extra month of magazine subscriptions or something. Once you've given your number to a company they charge your card at
some later point for whatever it is you bought and hopefully once they provide the item they charge the agreed amount to
your card and that's it. The problem is that under that system they have the freedom to charge a higher amount or charge
you again later for something else. Paypal doesn't work that way. When you click a "buy now" button on Ebay or buy
something off of my website they take that exact amount of money out of your account immediately and that's it. There's no
option for anyone to change the amount or come back later with any surprise charges so it's a win-win situation all round.
(5) HOW DO I MAKE A WARRANTY CLAIM ?
If something goes wrong with whatever it is we fix all you have to do is email to let me know and mail the console back to
me so I can make it right. Warranty repairs are handled as a priority so you'll have it back in hand asap.
(6) WHAT IF I CHANGE MY MIND OR CAN'T PAY FOR THE REPAIR ?
If you decide against having your console repaired after all, for any reason, you can either pay the return postage cost of
$8.10 or ask what I can give you for it as-is. Consoles are considered abandoned after 30 days.
(7) PHONE AND EMAIL QUESTIONS AND ESTIMATES
Apparently I'm the only PSP repair shop in the country that actually tries to help people figure out what's wrong with their
consoles up front and gives an honest answer as to what all the repair options are, if it's worth fixing at all. I tell my
customers what I'd want to hear if I were in their shoes, not just what's going to put the most money in my pocket. That
said, my phone rings 100+ times a day and there's just no possible way I can answer everyone's questions and still get any
actual work done here. Email on the other hand is quick and manageable and I do answer every email I get as soon as I can.
If you have questions please send me an email rather than calling. I'll need your PSP model number as they're all different
on the inside and a brief outline of whatever's wrong with it. Sometimes I can tell immediately what it'll need and
sometimes not as there are a lot of variables. I'm happy to give it a shot though and I completely understand most folks
would like to at least have a good idea of what they're looking at before mailing it in.
(8) TRADE-IN / EXCHANGES
I have hundreds of slightly used PSP-1001's that work perfectly and come with the same warranty Sony has for 3 months.
PSP-2001 and PSP-3001 models however are harder to come by so for a limited time I can do a straight exchange, postage
included, for any PSP-2001 or PSP-3001 model that has any one of the following problems :-
Charging problems - orange light comes on and the PSP works but won't charge the battery.
Game loading problems due to a bad UMD drive or UMD trigger - no icon on the screen or drive just "clicks" continuously.
Power problems due to a blown fuse or damaged/inoperable power switch or main cable.
Broken UMD door or casing - faceplate or rear casing damage.
Broken analog/joystick assembly.
Broken/inoperable button bar - HOME/vol/start etc...
Button problems - directional pad (arrows) - square/triangle/circle/X - L or R trigger.
Most headphone jack and memory card problems.
Most sound problems.
Most PSP-2001 firmware problems.
If you have a PSP Slim and you'd rather not invest more money in getting it fixed this is a good way for you or your kids to
be able to play all your games again for free. The difference between models is mainly that the 1001 models are a bit
thicker and sturdier than the Slims which for a lot of people is a good thing. For instance it's a lot harder to break the LCD
screen in a 1001 model. Slims do have some features that 1001 models don't though, like a 3001 has a microphone where
1001 and 2001 models don't, but for people that just want to play games that sort of thing really doesn't make any
difference. If you think you might want to take advantage of this offer just email me at LBrown@psprepairservice.com to let
me know what you have. I do ask that PSP's sent in for exchange haven't been tampered with internally but outer scratches
or dents are OK. They need to be in good working condition except for one of the problems mentioned above. If you're not
sure as to what's wrong with it that's OK too, diagnosing PSP problems is a free service, same as for the standard repairs,
and return postage is $8.10 if you change your mind and would rather just have it back as-is. If all goes well though I'll go
over your PSP Slim within a day or two of receipt and have a perfectly operational PSP-1001 in the mail to you shortly
thereafter. Each one is thoroughly checked-out, clean, in good physical shape, and warrantied for 3 months.
I have hundreds of slightly used PSP-1001's that work perfectly and come with the same warranty Sony has for 3 months.
PSP-2001 and PSP-3001 models however are harder to come by so for a limited time I can do a straight exchange, postage
included, for any PSP-2001 or PSP-3001 model that has any one of the following problems :-
Charging problems - orange light comes on and the PSP works but won't charge the battery.
Game loading problems due to a bad UMD drive or UMD trigger - no icon on the screen or drive just "clicks" continuously.
Power problems due to a blown fuse or damaged/inoperable power switch or main cable.
Broken UMD door or casing - faceplate or rear casing damage.
Broken analog/joystick assembly.
Broken/inoperable button bar - HOME/vol/start etc...
Button problems - directional pad (arrows) - square/triangle/circle/X - L or R trigger.
Most headphone jack and memory card problems.
Most sound problems.
Most PSP-2001 firmware problems.
If you have a PSP Slim and you'd rather not invest more money in getting it fixed this is a good way for you or your kids to
be able to play all your games again for free. The difference between models is mainly that the 1001 models are a bit
thicker and sturdier than the Slims which for a lot of people is a good thing. For instance it's a lot harder to break the LCD
screen in a 1001 model. Slims do have some features that 1001 models don't though, like a 3001 has a microphone where
1001 and 2001 models don't, but for people that just want to play games that sort of thing really doesn't make any
difference. If you think you might want to take advantage of this offer just email me at LBrown@psprepairservice.com to let
me know what you have. I do ask that PSP's sent in for exchange haven't been tampered with internally but outer scratches
or dents are OK. They need to be in good working condition except for one of the problems mentioned above. If you're not
sure as to what's wrong with it that's OK too, diagnosing PSP problems is a free service, same as for the standard repairs,
and return postage is $8.10 if you change your mind and would rather just have it back as-is. If all goes well though I'll go
over your PSP Slim within a day or two of receipt and have a perfectly operational PSP-1001 in the mail to you shortly
thereafter. Each one is thoroughly checked-out, clean, in good physical shape, and warrantied for 3 months.